Terms of service

Terms of Service

Last Updated: October 20, 2026

Welcome to Roresco

These Terms of Service (“Terms”) govern your access to and use of:

including all products, content, features, and services provided through the Roresco website.

Throughout these Terms, “Roresco,” “we,” “us,” and “our” refer to the Roresco brand operated by:

YUJIEZHONG INC

By accessing our website, placing an order, or purchasing products through Roresco, you agree to these Terms and all applicable laws and regulations. If you do not agree to these Terms, please do not use our website or services.

1. Eligibility and Website Use

By using Roresco, you confirm that:

You have the legal capacity to enter into agreements under applicable law.
You will use our website only for lawful purposes.
You will comply with these Terms and all applicable laws and regulations.

You may not use our website for:

Fraudulent activities
Unauthorized transactions
Illegal purposes
Activities that interfere with or harm our website, business, or customers
Attempts to compromise website security or functionality

We reserve the right to take reasonable measures to protect our website, customers, and business from prohibited or unlawful activities.

2. Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, pricing, and other information displayed on Roresco are accurate and current.

However, product details may vary slightly due to:

Screen settings and display differences
Lighting conditions
Manufacturing variations
Packaging updates
Measurement differences
Supplier changes

Product images are provided for illustrative purposes. Customers should review the product descriptions, specifications, instructions, and other available information before purchasing.

If you identify an apparent error in product information or pricing, please contact our Customer Care team.

3. Product Use and Safety

Roresco offers kitchen tools, kitchen organization products, food-preparation accessories, cooking accessories, household essentials, and other related consumer products.

Customers are responsible for using products according to their intended purpose and any applicable product instructions.

Depending on the product, appropriate care may be necessary regarding:

Heat exposure
Sharp edges
Electrical components, where applicable
Food-contact surfaces
Cleaning requirements
Product compatibility
Household safety

Please read the applicable product instructions and safety information before use.

If a product appears damaged, defective, or unsafe, discontinue use and contact us for assistance.

Nothing in these Terms excludes any product safety obligation or consumer right that cannot legally be excluded.

4. Orders

Submitting an order through Roresco represents your request to purchase the selected products under the terms displayed during checkout.

An order confirmation indicates that we have received your order. It does not necessarily constitute final acceptance if additional verification or review is required.

We may refuse, limit, hold, or cancel orders when reasonably necessary, including in situations involving:

Suspected fraud or unauthorized activity
Payment issues
Inventory errors
Incorrect or incomplete information
Pricing or product-description errors
Security concerns
Shipping restrictions
Other circumstances permitted by applicable law

If an order is canceled after payment has been received, applicable refunds will be issued in accordance with our policies and applicable law.

If we need additional information to process an order, we may contact you using the contact details provided during checkout.

5. Pricing and Promotions

Prices displayed on Roresco are shown in the applicable checkout currency.

Prices, promotions, discounts, and product availability may change without notice. Changes generally do not affect an order that has already been accepted, except where correction or other action is permitted by applicable law.

Additional charges, such as shipping fees, taxes, duties, or other applicable fees, will be displayed during checkout where required.

Promotional offers may be subject to specific eligibility requirements, expiration dates, exclusions, or other conditions disclosed with the relevant offer.

We reserve the right to correct genuine pricing, typographical, or listing errors and to take appropriate action in accordance with applicable law.

6. Payments

Payments may be processed through Shopify and authorized payment providers, depending on the payment methods available at checkout.

Customers agree to provide accurate and complete payment and billing information and to use payment methods they are authorized to use.

Payment providers may operate under their own terms, privacy policies, and security procedures.

Roresco generally does not store complete payment card information on its own servers. Payment information is handled by the applicable payment provider in accordance with its procedures and applicable law.

An order may be delayed, held, or canceled if payment cannot be authorized or verified.

7. Shipping and Delivery

Shipping and delivery are governed by our Shipping and Delivery Policy, which is available on our website.

Delivery times may depend on:

Order-processing time
Product availability
Shipping method
Carrier operations
Delivery destination
Customs procedures
Local delivery conditions
Events outside our reasonable control

Any delivery estimates displayed on our website or during checkout are estimates and are not guaranteed delivery dates unless expressly stated otherwise.

Customers are responsible for providing accurate shipping information. If you notice an error in your shipping address, please contact us as soon as possible. Address changes cannot be guaranteed after fulfillment or dispatch has begun.

For further information, please review our Shipping and Delivery Policy.

8. International Orders

Roresco may offer international shipping to selected destinations, depending on the destinations available during checkout.

International shipments may involve:

Customs clearance
Import procedures
Taxes and duties
Local regulations
Security inspections
Other requirements imposed by destination authorities

Customers are responsible for providing accurate delivery information and complying with applicable import requirements.

Unless checkout expressly states otherwise, customers are responsible for applicable customs duties, import taxes, and similar charges to the extent permitted by law.

International shipping may be delayed by customs procedures or other circumstances beyond our reasonable control.

9. Returns and Refunds

Returns, refunds, exchanges, and eligible cancellations are governed by our Return and Refund Policy, available on our website.

Customers should review the Return and Refund Policy before purchasing.

Approved returns must follow the return instructions provided by Roresco Customer Care. Please contact us before sending any product back.

Email: support@roresco.com
Phone: +1 864-634-0967

The applicable return address and instructions will be provided when a return is authorized. Do not send products to our registered business address unless our Customer Care team specifically confirms that address for your return.

Nothing in these Terms limits consumer rights or remedies that cannot legally be excluded under applicable law.

10. Order Changes and Cancellations

Orders may begin processing shortly after they are placed.

If you need to change or cancel an order, contact Roresco as soon as possible.

Email: support@roresco.com
Phone: +1 864-634-0967

We will make reasonable efforts to assist with your request before fulfillment begins. However, changes and cancellations cannot be guaranteed after an order has entered fulfillment or has been dispatched.

If an order cannot be canceled, you may be able to request a return after delivery in accordance with our Return and Refund Policy and applicable law.

11. Intellectual Property

Content available through Roresco, including the following, may be owned by, licensed to, or otherwise lawfully used by Roresco or its respective rights holders:

Brand elements and logos
Product images and videos
Website text and descriptions
Graphics and visual materials
Website design elements
Other published content

Except as permitted by applicable law or with appropriate authorization, you may not reproduce, modify, distribute, publicly display, or commercially exploit protected content from our website.

Nothing in these Terms transfers ownership of intellectual property to website visitors or customers.

Third-party names, trademarks, and materials remain the property of their respective owners.

12. Reviews and User Content

Customers may be able to submit reviews, comments, images, videos, feedback, or other content through available website features or customer communications.

When submitting content, you represent that, to the best of your knowledge:

The content is accurate and not misleading.
You have the necessary rights or permissions to submit it.
The content does not violate third-party rights.
The content does not contain unlawful, fraudulent, abusive, or harmful material.

You must not submit content that violates applicable law or infringes another person's rights.

Where permitted by applicable law, Roresco may review, moderate, or remove content that violates these requirements or our applicable website policies.

Submitting feedback does not require Roresco to adopt or implement the suggestions provided.

13. Third-Party Services

Roresco may use third-party services to operate and support our online store, including:

Shopify and e-commerce services
Payment providers
Shipping and logistics providers
Fulfillment providers
Analytics providers
Advertising platforms
Attribution and measurement providers
Customer support services
Fraud prevention and security services

Third-party services may be subject to their own terms, privacy policies, and operational practices.

Roresco does not control all aspects of independent third-party services. Your use of a third-party service may therefore be subject to the applicable terms and policies of that provider.

14. Advertising, Analytics, and Measurement

Roresco may use advertising, analytics, attribution, and measurement technologies to understand website activity, evaluate advertising performance, measure conversions, and improve our services and marketing activities.

Depending on the technologies implemented, these services may process information related to:

Website visits and interactions
Device and browser information
Advertising interactions
Purchase and transaction events
Conversion measurement
Campaign attribution
Technical identifiers and related information

The information collected and processed depends on the services in use, your device and browser settings, your privacy choices, and applicable law.

Where applicable, these services may include advertising or measurement partners such as AppLovin.

For additional information about personal information, cookies, advertising technologies, and applicable privacy choices, please review our Privacy Policy.

15. Prohibited Activities

You may not use Roresco or its website to:

Violate applicable laws or regulations
Commit fraud or facilitate unauthorized transactions
Compromise website security or functionality
Upload malicious code or harmful material
Collect or process personal information unlawfully
Abuse promotions or purchasing processes
Impersonate another person or entity
Engage in deceptive, abusive, or harmful activities
Interfere with other customers' use of our website

We may investigate suspected violations and restrict or suspend access when reasonably necessary to protect our customers, website, and business, subject to applicable law.

16. Website Availability

We make reasonable efforts to maintain the availability and functionality of our website.

However, we do not guarantee that Roresco will always be:

Available without interruption
Free from errors
Free from technical issues
Compatible with every device or browser

We may temporarily modify, maintain, restrict, or suspend website features for operational, security, technical, or legal reasons.

Where reasonably practicable, we will take appropriate steps to minimize disruption.

17. Disclaimer

To the maximum extent permitted by applicable law, the website and its services are provided subject to the terms and conditions described in these Terms.

We do not guarantee:

Uninterrupted or error-free website operation
That every product will meet every individual preference
Continuous availability of third-party services
Exact carrier delivery schedules
That every technical issue can be prevented

Product descriptions and other website content are provided to help customers make informed purchasing decisions. Customers should review the relevant product information and instructions before use.

Nothing in this section excludes or limits any warranty, consumer right, or remedy that cannot legally be excluded or limited under applicable law.

18. Limitation of Liability

To the maximum extent permitted by applicable law, YUJIEZHONG INC and the Roresco brand will not be liable for indirect, incidental, special, or consequential damages arising from the use of our website or services where such limitations are legally permitted.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law.

Mandatory consumer rights, statutory protections, and remedies remain unaffected.

19. Indemnification

To the extent permitted by applicable law, you may be responsible for losses, liabilities, or reasonable costs arising directly from your unlawful use of the website, material violation of these Terms, fraudulent activities, or infringement of third-party rights.

Nothing in this section creates an obligation that cannot lawfully be imposed on a consumer under applicable law.

20. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision will be interpreted or limited to the extent necessary to comply with applicable law.

If it cannot be made enforceable, it will be severed to the extent required, and the remaining provisions will continue in effect.

21. Suspension and Termination

Roresco may restrict, suspend, or terminate access to certain website features or services when reasonably necessary because of:

Suspected fraud
Abuse of website features
Security concerns
Illegal activities
Material violations of these Terms
Legal or regulatory requirements

Any such action will be subject to applicable law and any rights that cannot legally be excluded.

22. Consumer Rights

Nothing in these Terms removes, restricts, waives, or limits consumer rights or remedies provided by applicable law.

Where mandatory consumer-protection laws provide greater protection, those rights and protections will continue to apply.

If any provision of these Terms conflicts with a mandatory legal requirement, the applicable legal requirement will prevail to the extent of the conflict.

23. Governing Law

These Terms are associated with the operation of YUJIEZHONG INC, a corporation registered in the State of Colorado, United States.

The interpretation and application of these Terms are subject to applicable law, relevant conflict-of-law principles, and mandatory consumer-protection requirements.

Nothing in these Terms is intended to deprive consumers of protections that cannot legally be waived or excluded under the laws applicable to their transactions.

24. Privacy

Your use of Roresco is also subject to our Privacy Policy.

Our Privacy Policy explains how personal information may be collected, used, disclosed, retained, and processed when you visit our website, place an order, or communicate with us.

You can review the Privacy Policy on our website:

https://roresco.com/

If you have questions about our privacy practices, contact:

Email: support@roresco.com

25. Changes to These Terms

We may update these Terms periodically to reflect changes in:

Business operations
Products and services
Website functionality
Third-party services
Legal and regulatory requirements

Updated versions will be published on our website at:

https://roresco.com/

The “Last Updated” date at the beginning of these Terms will be revised when applicable.

Changes will apply as permitted by applicable law and will not eliminate rights that have already arisen under an accepted order where doing so is prohibited by law.

We encourage customers to review these Terms periodically.

26. Contact Us

If you have questions regarding these Terms, your order, or our services, please contact Roresco Customer Care.

Roresco Customer Care