Shipping & Delivery

Shipping and Delivery Policy

Last Updated: October 20, 2026

At Roresco, we aim to make every order's processing, shipment, and delivery as clear and reliable as possible.

This Shipping and Delivery Policy explains how orders placed through Roresco are processed, shipped, tracked, and delivered. It also provides information about shipping fees, address changes, delivery delays, customs charges, lost packages, damaged shipments, and other delivery-related matters.

Please review this policy before placing an order.

1. Order Processing

Orders are prepared for shipment after payment has been successfully authorized and the order has been accepted.

Most orders are processed within 24 hours after the order is successfully placed and payment is confirmed.

Order-processing time is separate from shipping-transit time. Estimated delivery periods begin after an order has been processed and dispatched.

Processing may take longer because of:

  • Payment or security verification

  • Incorrect or incomplete order information

  • Product availability

  • High order volumes

  • Public holidays

  • Promotional periods

  • Events outside our reasonable control

If a significant processing delay affects an order, we will make reasonable efforts to provide an update.

After an order has been dispatched, customers may receive a shipping-confirmation email containing tracking information when available.

2. Shipping Destinations and Estimated Delivery Times

Roresco ships to selected destinations. Available shipping destinations are displayed during checkout.

The estimated shipping-transit times provided for this store are:

Destination Estimated Shipping Time
United States 8–11 business days
Canada 8–11 business days
Australia 8–11 business days

Estimated delivery periods begin after an order has been processed and dispatched. They do not include order-processing time.

Business days generally exclude Saturdays, Sundays, and applicable public holidays.

Delivery estimates are provided for reference only and are not guaranteed delivery dates. Actual delivery times may be affected by:

  • Carrier delays

  • Weather conditions

  • Customs procedures

  • Local delivery operations

  • Transportation disruptions

  • Public holidays

  • Peak shipping periods

  • Events outside our reasonable control

Orders can be placed only for destinations available during checkout.

3. Shipping Fees

Shipping fees are calculated based on the order, destination, and available shipping method.

Applicable shipping charges will be displayed during checkout before payment is completed.

Customers should review the delivery destination, shipping method, and applicable charges before submitting an order.

Any free-shipping promotion is subject to the conditions displayed on our website or during checkout at the time of purchase.

4. Shipping Confirmation and Tracking

After an order has been dispatched, customers may receive a shipping-confirmation email containing available tracking information.

Tracking information may take time to become active after a package has been transferred to the carrier.

Tracking events are provided by the applicable shipping carrier and may occasionally be delayed or incomplete.

If tracking has not updated for an extended period or an order has exceeded its estimated delivery period, please contact Roresco Customer Support.

Email: support@roresco.com
Phone: +1 864-634-0967

Please include your order number and any available tracking information.

5. Shipping Addresses and Address Changes

Customers are responsible for providing complete and accurate shipping information when placing an order.

Please carefully review the following information before submitting your order:

  • Full name

  • Street address

  • Apartment, suite, building, or unit number, if applicable

  • City

  • State, province, or region

  • ZIP or postal code

  • Country

  • Telephone number

  • Email address

If you discover an error after placing an order, contact Roresco as soon as possible.

Email: support@roresco.com
Phone: +1 864-634-0967

If the order has not entered fulfillment or shipping, we will make reasonable efforts to update the address.

Once an order has entered fulfillment or has been transferred to a carrier, we cannot guarantee that an address change can be completed.

Roresco is not responsible for delays or delivery failures caused by inaccurate or incomplete information supplied by the customer, except where applicable law provides otherwise.

6. Delivery Delays

Delivery delays may occasionally occur.

Possible causes include:

  • Carrier-network disruptions

  • Severe weather

  • Transportation interruptions

  • Customs clearance

  • Public holidays

  • Local delivery conditions

  • High shipping volumes

  • Government actions

  • Events outside our reasonable control

If a package has exceeded its estimated delivery period, contact our Customer Support team with your order number and tracking information.

We will review the available shipping information and provide reasonable assistance.

7. Customs Duties, Taxes, and Import Requirements

International shipments may be subject to customs procedures, import duties, taxes, brokerage fees, or other charges imposed by the destination country or region.

Unless checkout expressly states otherwise, customers are responsible for customs duties, taxes, import fees, and similar charges required by local authorities, to the extent permitted by applicable law.

These charges are determined by government agencies or other applicable authorities and are outside Roresco's control.

Customers are responsible for ensuring that products ordered through Roresco can be lawfully imported into and delivered within their destination.

Customs procedures may delay delivery.

8. Multiple Shipments

Some orders may be shipped in more than one package because of product availability, packaging requirements, or fulfillment arrangements.

If an order is divided into multiple shipments, customers may receive:

  • Multiple packages

  • Separate shipping-confirmation emails

  • Different tracking numbers

  • Packages arriving on different dates

Receiving one package does not necessarily mean that the entire order has been delivered.

9. Failed Delivery and Returned Shipments

A shipment may be returned to the sender when delivery cannot be completed.

This may occur because of:

  • Incorrect or incomplete shipping information

  • An inaccessible delivery location

  • Repeated failed delivery attempts

  • Failure to collect a package

  • Refusal of delivery

  • Customs or import restrictions

  • Other circumstances preventing successful delivery

If a package is returned, contact Roresco Customer Support.

Email: support@roresco.com
Phone: +1 864-634-0967

We will review the available information and advise you of the available next steps.

Additional shipping charges may apply when redelivery is requested because of an inaccurate address, an unclaimed package, or delivery refusal, to the extent permitted by applicable law.

10. Lost Packages

If tracking information indicates that a package may have been lost during transit, contact Roresco Customer Support.

Email: support@roresco.com
Phone: +1 864-634-0967

Please provide:

  • Order number

  • Full name associated with the order

  • Tracking number

  • Delivery address

  • Description of the issue

We may need to contact the carrier or fulfillment provider to investigate the shipment.

If a package is confirmed lost because of a carrier or fulfillment issue, Roresco will review the circumstances and provide an appropriate resolution in accordance with applicable law and our store policies.

11. Packages Marked as Delivered but Not Received

If tracking shows that a package has been delivered but you cannot locate it, please first check:

  • Around the delivery location

  • With household members

  • With neighbors, when appropriate

  • Building reception or the front desk

  • Property management office

  • Mailroom or parcel locker

  • Secure delivery locations

  • Delivery notices supplied by the carrier

If the package remains missing, contact Roresco Customer Support within seven calendar days after the recorded delivery date, where reasonably possible.

Please provide your order number and tracking information so we can review the available delivery records.

A carrier investigation may be required before a resolution can be provided. Nothing in this section limits any rights you may have under applicable law.

12. Refused Shipments

If a customer refuses delivery, the available resolution will depend on the reason for refusal and the condition of the returned shipment.

If the refusal results from an error attributable to Roresco, a fulfillment provider, or the carrier, we will review the situation and provide an appropriate solution.

If delivery is refused for reasons not attributable to Roresco, applicable outbound shipping, return shipping, customs, or handling costs may be deducted from a refund to the extent permitted by applicable law and disclosed in our Return and Refund Policy.

13. Damaged Shipments

Customers should inspect their orders promptly after delivery.

If a shipment arrives damaged, please retain:

  • The product

  • Original product packaging

  • Outer shipping packaging

  • Shipping label

  • Included components

Contact Roresco Customer Support as soon as reasonably possible.

Email: support@roresco.com
Phone: +1 864-634-0967

Please provide your order number, a description of the damage, and clear photographs of the product and packaging.

Our Customer Support team will review the information and provide assistance under our Return and Refund Policy and applicable law.

14. Incorrect or Incomplete Orders

If an order contains an incorrect product or is missing an item, contact Roresco Customer Support.

Email: support@roresco.com
Phone: +1 864-634-0967

Please provide:

  • Order number

  • Description of the issue

  • Clear photographs of the item received

  • Photographs of the packaging, when relevant

  • A photograph of the shipping label, if requested

We will review the information and provide an appropriate resolution in accordance with applicable law and our store policies.

15. Order Changes and Cancellations

To request an order change or cancellation, contact Roresco as soon as possible.

Email: support@roresco.com
Phone: +1 864-634-0967

We will make reasonable efforts to accommodate a request before fulfillment begins.

Once an order has entered fulfillment or has been dispatched, a change or cancellation may no longer be possible.

If an order cannot be canceled, customers may be able to request a return after delivery, subject to our Return and Refund Policy and applicable law.

16. Circumstances Beyond Our Reasonable Control

Shipping and delivery may be affected by events outside our reasonable control, including:

  • Natural disasters

  • Extreme weather

  • Major carrier interruptions

  • Customs delays

  • Transportation disruptions

  • Government actions

  • Labor disruptions

  • Public emergencies

  • Other extraordinary events

We will make reasonable efforts to provide available information when such an event significantly affects an order.

17. Consumer Rights

Nothing in this Shipping and Delivery Policy excludes, restricts, waives, or limits a consumer right or remedy that cannot legally be excluded under applicable law.

Where mandatory consumer-protection laws apply, those laws will take priority over any conflicting provision of this policy.

18. Policy Changes

We may update this Shipping and Delivery Policy to reflect changes in shipping destinations, carriers, fulfillment arrangements, delivery estimates, business practices, or legal requirements.

The revised policy will be published on this page with an updated “Last Updated” date.

Changes will not reduce rights that have already arisen under an accepted order unless permitted by applicable law.

19. Contact Us

For questions about order processing, shipping fees, tracking, delivery delays, address changes, customs, lost packages, damaged shipments, incorrect items, or returned shipments, please contact our Customer Support team.

Roresco Customer Support

Email: support@roresco.com
Phone: +1 864-634-0967
Website: https://roresco.com/

When contacting us about an order, please provide your order number and the email address used during checkout.

Company Information

Brand Name:
Roresco

Legal Company Name:
YUJIEZHONG INC

Entity Type:
Colorado Corporation

Colorado Entity ID:
20251285624

Business Category:
Kitchen Tools, Kitchen Organization Products, and Home Essentials

Registered Business Address:
12 Crestaloma Dr
Pueblo, CO 81005
United States

Country of Registration:
United States

Website:
https://roresco.com/

Customer Support Email:
support@roresco.com

Customer Support Phone:
+1 864-634-0967

Thank you for choosing Roresco.

We appreciate the opportunity to provide practical kitchen and household products supported by clear information and responsive customer service.

Roresco — Thoughtful Kitchen Solutions for Everyday Living.

© 2026 Roresco. All Rights Reserved.

Roresco is operated by YUJIEZHONG INC, a corporation registered in the State of Colorado, United States.