Return & Refund Policy

Return & Refund Policy

Last Updated: October 20, 2026

At Roresco, we want every purchase to be simple, clear, and reliable. If something is not right with your order, our Customer Support team is here to help.

Please review this Return & Refund Policy carefully before requesting a return.

1. Return Window

Subject to the eligibility requirements described below and applicable laws, eligible products may be returned within:

30 calendar days after delivery

To qualify for a return, products must generally be:

  1. Unused.

  2. Unopened where applicable.

  3. In their original condition.

  4. In their original packaging.

  5. Complete with all accessories, components, manuals, gifts, and promotional items included with the order.

  6. Accompanied by valid proof of purchase.

Products that do not meet the applicable return requirements may not qualify for a refund unless otherwise required by law.

2. Kitchen, Food-Contact, and Hygiene-Sensitive Products

For health, safety, and hygiene reasons, certain kitchen and household products may not be eligible for return after they have been used, washed, tested, or placed into direct contact with food, beverages, or the mouth.

This may include:

  • Food preparation tools

  • Kitchen utensils

  • Drinkware

  • Food storage products

  • Cooking accessories

  • Products with hygiene seals

  • Products intended for direct food or beverage contact

These restrictions do not apply where a product is defective, damaged, incorrect, or where applicable law requires otherwise.

3. Non-Returnable Items

Unless otherwise required by applicable law, the following products may generally not be eligible for return:

  1. Products that have been used or washed.

  2. Food-contact products that have been used.

  3. Products with removed or damaged hygiene seals.

  4. Products showing signs of use.

  5. Personalized or customized products.

  6. Gift cards.

  7. Products marked as final sale.

  8. Products damaged due to misuse, improper handling, or failure to follow product instructions.

  9. Products returned outside the applicable return period.

Nothing in this policy limits consumer rights that cannot legally be excluded.

4. Damaged, Defective, or Incorrect Products

Please inspect your order after delivery.

If you receive a product that is damaged, defective, or different from the product you ordered, contact our Customer Support team.

Email: support@roresco.com

Telephone: +1 864-634-0967

Please provide:

  1. Your order number.

  2. A description of the issue.

  3. Clear photographs of the product.

  4. Photographs of the packaging where applicable.

  5. Any additional information reasonably needed to review your request.

After reviewing your request, we will provide the appropriate next steps in accordance with our policies and applicable law.

5. How to Request a Return

Before returning any product, contact our Customer Support team.

Email: support@roresco.com

Telephone: +1 864-634-0967

Please include:

  1. Your order number.

  2. The product name.

  3. The reason for your return request.

  4. Relevant photographs, if requested.

If your return request is approved, we will provide return instructions.

Please do not send products before receiving return authorization and instructions from Roresco.

Approved returns should be sent to the return address provided by our Customer Support team. Please confirm the correct return address before shipping any item.

Unauthorized returns or products sent to an incorrect address may not be accepted or processed.

6. Return Shipping

Unless a product is defective, damaged, incorrect, or otherwise covered by applicable law, customers may be responsible for return shipping costs.

Original shipping charges are generally non-refundable unless required by applicable law.

When arranging return shipping, we recommend using a trackable shipping service and keeping proof of shipment.

Roresco is not responsible for packages lost before reaching the designated return location, subject to applicable law.

7. Return Inspection

Returned products may be inspected before a refund is approved.

We may review:

  • Product condition

  • Original packaging

  • Included accessories

  • Product completeness

  • Signs of use or damage

  • Order information

  • Return eligibility

We will notify you after the review process is completed.

8. Refunds

If your return is approved, refunds will generally be issued to the original payment method used for the purchase.

After a refund is processed by Roresco, additional processing time may be required by your bank, card issuer, or payment provider.

Roresco does not control financial institution processing times.

Where applicable law requires a different refund method or timeline, the applicable legal requirements will apply.

9. Partial Refunds

Where permitted by applicable law, a partial refund may be considered if a returned product:

  1. Is incomplete.

  2. Is damaged after delivery.

  3. Is missing accessories or components.

  4. Shows signs of use.

  5. Does not meet the applicable return requirements.

Any refund adjustment will be handled in accordance with applicable law and the circumstances of the return.

10. Exchanges

Direct exchanges may not always be available.

If an exchange cannot be processed, you may be asked to return the eligible product under this policy and place a new order for the desired item.

For exchange assistance, contact:

Email: support@roresco.com

Telephone: +1 864-634-0967

11. Order Cancellations

If you wish to cancel an order, contact us as soon as possible.

Email: support@roresco.com

Telephone: +1 864-634-0967

We will make reasonable efforts to assist with cancellation requests.

However, cancellation cannot always be guaranteed after an order has entered processing, fulfillment, or shipment.

If an order can no longer be canceled, you may be able to request a return after delivery, subject to this policy and applicable law.

12. Delayed Shipment

Delivery times may be affected by circumstances outside our reasonable control, including:

  • Carrier delays

  • Customs processing

  • Weather conditions

  • Public holidays

  • Incorrect shipping information

  • Transportation interruptions

If your shipment is delayed, contact our Customer Support team for assistance.

Where required by applicable law, customers will receive applicable remedies for delayed shipments.

13. Lost or Missing Packages

If your package appears delayed or lost, contact our Customer Support team.

Email: support@roresco.com

Telephone: +1 864-634-0967

Please provide:

  • Your order number

  • Tracking information

  • Delivery details

We may review shipment information with the applicable carrier or logistics provider.

If tracking shows that your package was delivered but you cannot locate it, please check with household members, neighbors, building management, or the carrier before contacting us.

We will review the available information and advise you of the appropriate next steps.

14. Missing Items

If your order arrives with missing items, contact our Customer Support team.

Email: support@roresco.com

Telephone: +1 864-634-0967

Please provide:

  1. Your order number.

  2. Information about the missing product or component.

  3. Photographs of the package.

  4. Photographs of the items received, where available.

We will review your request and provide appropriate assistance.

15. Consumer Rights

Nothing in this Return & Refund Policy is intended to exclude, restrict, or limit consumer rights provided by applicable laws.

Where applicable law provides greater rights, those rights will apply.

16. Contact Us

For questions regarding returns, refunds, damaged products, incorrect products, missing items, or order cancellations, please contact us using the information below.

Roresco Customer Support

Email: support@roresco.com

Telephone: +1 864-634-0967

Website: https://roresco.com/

Customer Support Hours:

Monday through Friday
9:00 AM to 6:00 PM Mountain Time
Excluding applicable public holidays

We aim to respond to customer inquiries as promptly as reasonably possible.

Company Information

Brand Name: Roresco

Legal Business Name: YUJIEZHONG INC

Entity Type: Colorado Corporation

Colorado Entity ID: 20251285624

Business Category: Kitchen Tools, Kitchen Organization Products, and Home Essentials

Registered Business Address:

YUJIEZHONG INC
12 Crestaloma Dr
Pueblo, CO 81005
United States

Return Address: The designated return address will be provided by Customer Support when a return is approved.

Country of Incorporation: United States

State of Incorporation: Colorado

Telephone: +1 864-634-0967

Email: support@roresco.com

Website: https://roresco.com/

Roresco is operated by YUJIEZHONG INC, a corporation registered in the State of Colorado, United States.

Important Policy Information

This Return & Refund Policy provides general information about returns, refunds, exchanges, and order-related issues.

Customers should review this policy along with our applicable Terms of Service, Shipping Policy, Privacy Policy, and other relevant store policies before placing an order.

If a provision of this policy conflicts with applicable law, applicable law will govern to the extent of the conflict.

© 2026 Roresco. All Rights Reserved.

Roresco is operated by YUJIEZHONG INC.